WinbackEngine by LTVplus (“WinbackEngine,” “LTVplus,” “we,” “us,” or “our”) respects your privacy and understands that you care about how your information is collected, used, and shared online.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or interact with winbackengine.com, go.winbackengine.com, or any related WinbackEngine landing pages, forms, websites, or online services that link to this Privacy Policy.
By using our websites or submitting information through our forms, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our websites or submit personal information to us.
1. Information About Us
WinbackEngine is a brand operated by LTVplus, LLC.
LTVplus, LLC
Attn: WinbackEngine Legal / Privacy
1032 E Brandon Blvd Number 1003
Brandon, FL 33511
Email: privacy@ltvplus.com
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through our websites, landing pages, forms, scheduling pages, advertising funnels, and related communications.
This Privacy Policy does not apply to third-party websites, platforms, or services that we do not control. If our websites link to third-party websites or tools, those third parties are responsible for their own privacy practices.
When WinbackEngine processes personal information on behalf of business clients as part of providing customer reactivation, winback, or related services, we generally act as a service provider or processor for those clients. In those cases, our use of that data is governed by our agreement with the client and, where applicable, a data processing agreement.
3. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information.
3.1 Information You Provide Directly
We may collect information that you voluntarily submit through our websites, forms, landing pages, scheduling pages, or communications, including:
Name
Email address
Phone number
Company name
Job title or role
Business information you choose to provide
Information submitted through contact forms, lead forms, surveys, qualification questions, or booking pages
Communications you send to us by email, phone, text message, chat, or other channels
3.2 Information Collected Automatically
When you visit our websites, we may automatically collect certain technical and usage information, including:
IP address
Browser type and version
Device type
Operating system
Referring website or source
Pages viewed
Links clicked
Time spent on pages
Date and time of visits
General location inferred from IP address
Cookie identifiers, pixels, tags, and similar tracking technologies
3.3 Cookies and Similar Technologies
We use cookies, pixels, tags, web beacons, scripts, and similar technologies to operate our websites, improve performance, analyze traffic, remember preferences, measure advertising effectiveness, and support marketing or retargeting efforts.
Cookies may be set by us or by third-party providers that help us operate, analyze, and advertise our services.
3.4 Information From Third Parties
We may receive information from third-party platforms and service providers, including advertising networks, analytics providers, CRM platforms, scheduling tools, data enrichment providers, and business partners.
This may include information about how you interacted with our advertisements, emails, landing pages, or websites.
3.5 Client-Provided Data
If a business client uses WinbackEngine services, the client may provide or make available personal information about its customers or former customers, such as names, contact information, transaction history, customer status, appointment history, subscription status, or other information necessary to provide customer reactivation or winback services.
We process this information only as instructed by the client and in accordance with our agreement with that client.
4. How We Use Personal Information
We may use personal information for the following purposes:
To operate, maintain, and improve our websites
To respond to inquiries and requests
To schedule calls, demos, consultations, or meetings
To determine whether our services may be a fit for your business
To provide information about WinbackEngine services
To send marketing communications, where permitted by law
To contact you by email, phone, SMS, or other communication channels, where permitted by law or with your consent
To personalize your experience with our websites and communications
To analyze website performance, visitor behavior, and advertising effectiveness
To run, measure, and improve advertising campaigns
To prevent fraud, abuse, security incidents, or unauthorized activity
To comply with legal obligations
To enforce our agreements and protect our legal rights
To provide customer reactivation, winback, and related services to our business clients
5. Marketing Communications, Calls, and Text Messages
If you submit your contact information to us, we may contact you about WinbackEngine, LTVplus, or related services by email, phone, SMS, or other channels, where permitted by law.
You may opt out of marketing emails by using the unsubscribe link in our emails or contacting us at privacy@ltvplus.com.
You may opt out of SMS messages by replying STOP to a text message, where applicable. Message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchasing services.
6. Legal Bases for Processing Personal Information
For individuals located in the European Economic Area, United Kingdom, or other jurisdictions with similar requirements, we process personal information only where we have a lawful basis to do so. These lawful bases may include:
Consent: where you have given us permission to process your information for a specific purpose
Contract: where processing is necessary to provide services or take steps before entering into a contract
Legitimate interests: where processing is necessary for our business interests, such as responding to inquiries, improving our websites, conducting marketing, preventing fraud, or operating our services, provided those interests are not overridden by your rights
Legal obligation: where processing is necessary to comply with applicable laws or legal requirements
7. How We Share Personal Information
We may share personal information with the following categories of recipients:
7.1 Service Providers
We may share information with trusted service providers that help us operate our business, including providers of:
Website hosting
Landing page software
CRM systems
Email marketing
SMS and phone communications
Scheduling tools
Analytics
Advertising and retargeting
Data storage
Security
Customer support
Payment processing, if applicable
These providers may access personal information only as necessary to perform services for us and must handle information in accordance with applicable law and contractual obligations.
7.2 Affiliates and Related Brands
We may share information with LTVplus, LLC and related brands, business units, or affiliates for internal business, operational, service, analytics, and marketing purposes.
7.3 Business Clients
When we provide services to a business client, we may process or disclose information as directed by that client and as necessary to perform the services.
7.4 Advertising and Analytics Partners
We may share or make available certain website activity, device, cookie, or hashed contact information with advertising and analytics partners to measure performance, improve campaigns, create audiences, or provide relevant advertising.
Depending on your location, this activity may be considered “sharing,” “targeted advertising,” or a “sale” under certain privacy laws. You may opt out as described in this Privacy Policy.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
7.5 Legal, Compliance, and Safety Purposes
We may disclose information if required or permitted by law, regulation, legal process, court order, governmental request, or to protect our rights, property, users, clients, employees, or others.
7.6 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.
7.7 Mobile Information
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. This does not prevent us from sharing information with service providers who help us deliver SMS, phone, or related communications on our behalf.
8. Cookies and Tracking Technologies
Cookies are small files placed on your device when you visit a website. We may use both session cookies and persistent cookies.
We may use cookies and similar technologies for the following purposes:
Strictly necessary cookies: required for website functionality and security
Preference cookies: used to remember choices and settings
Analytics cookies: used to understand how visitors use our websites
Advertising cookies: used to measure advertising performance, build audiences, retarget visitors, and deliver relevant ads
Performance cookies: used to improve website speed, reliability, and user experience.
Third parties may also place cookies or similar technologies on your device when you visit our websites.
These providers may include, depending on our current technology stack:
Google Analytics
Google Ads
Meta/Facebook
LinkedIn
HighLevel
LeadConnector
Hotjar
Leadfeeder
Other analytics, advertising, CRM, scheduling, or website service providers
You can manage cookies through your browser settings. Most browsers allow you to block, delete, or receive alerts about cookies. Blocking cookies may affect website functionality.
Where required by law, we will request your consent before placing non-essential cookies on your device.
9. Global Privacy Control and Opt-Out Signals
Where required by applicable law, if you visit our websites with a recognized opt-out preference signal enabled, such as Global Privacy Control, we will treat that signal as a request to opt out of activities that may be considered a sale, sharing, or targeted advertising for the browser or device you used.
10. Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for how websites should respond to these signals, our websites may not respond to Do Not Track signals. You can still control cookies through your browser settings and other opt-out tools.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For website leads and marketing contacts, we generally retain information for as long as we have a legitimate business need to communicate with you, maintain records, comply with legal obligations, resolve disputes, or enforce agreements.
For client-provided data processed as part of WinbackEngine services, retention is governed by our agreement with the applicable client.
We may retain deidentified, aggregated, or anonymized information for analytics, reporting, and business purposes.
12. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure. You should use caution when submitting information online.
13. International Data Transfers
LTVplus, LLC is based in the United States. If you access our websites or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.
Where required by applicable law, we use appropriate safeguards for international transfers, such as standard contractual clauses or other legally recognized transfer mechanisms.
14. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to certain processing
Request restriction of processing
Request portability of your information
Withdraw consent where processing is based on consent
Opt out of marketing communications
Opt out of sale, sharing, or targeted advertising where applicable
Appeal certain privacy decisions where applicable by law
To exercise your rights, contact us at: privacy@ltvplus.com
We may need to verify your identity before fulfilling your request. We will not discriminate against you for exercising your privacy rights.
15. Rights for California Residents
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide additional rights.
In the past twelve months, we may have collected the following categories of personal information:
Identifiers, such as name, email address, phone number, IP address, and online identifiers
Commercial information, such as business inquiries or service interest
Internet or other electronic network activity, such as website usage, cookie data, and interactions with ads or emails
Geolocation information, such as approximate location inferred from IP address
Professional or employment-related information, such as company name, job title, or business role
Inferences, such as likely interest in our services based on website or advertising interactions
We may use these categories of information for the purposes described in this Privacy Policy.
We do not sell personal information in exchange for money. However, some advertising, analytics, retargeting, or cookie activities may be considered a “sale” or “sharing” under California law.
California residents may request to know, access, correct, delete, or opt out of the sale or sharing of personal information by contacting:
privacy@ltvplus.com
Please include “California Privacy Request” or “Do Not Sell or Share Request” in the subject line.
16. Rights for European Economic Area, United Kingdom, and Swiss Residents
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including the GDPR or UK GDPR.
These may include the rights to access, correct, delete, restrict, object to processing, request portability, and withdraw consent.
You also have the right to lodge a complaint with your local data protection supervisory authority.
17. Automated Decision-Making and Profiling
We may use personal information to segment, score, or prioritize leads, website visitors, or business inquiries for sales, marketing, advertising, or service operations.
We do not use automated decision-making that produces legal or similarly significant effects on individuals without appropriate notice and rights required by applicable law.
Where WinbackEngine uses automation, analytics, or prioritization tools in connection with client services, those tools are used to help prioritize outreach, improve service performance, and support human-managed operations.
18. Children’s Privacy
Our websites and services are intended for business users and are not directed to children under 13 years old.
We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at privacy@ltvplus.com and we will take appropriate steps to delete it.
19. Third-Party Links and Services
Our websites may contain links to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices or content of third parties. You should review the privacy policies of any third-party websites or services you use.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our websites after changes are posted means you accept the updated Privacy Policy.
21. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:
LTVplus, LLC
Attn: WinbackEngine Legal / Privacy
1032 E Brandon Blvd Number 1003
Brandon, FL 33511
Email: privacy@ltvplus.com